RETURNS, REFUNDS, AND EXCHANGE POLICY
Thank you for choosing 29 PLUS. We are committed to providing you with high quality products and exceptional customer service.
Please read our policy carefully to understand our practices regarding returns, refunds, and exchange.
Refunds:
All sales made through 29 PLUS website are final. We do not accept refunds for any purchased product. This policy is designed to maintain the quality and integrity of our products and to ensure a seamless shopping experience for all customers.
Returns and Exchanges:
While we maintain a strict no refund policy, we acknowledge that certain situations may warrant exceptions. Returns and exchanges will be only considered under the following specific conditions:
1. Defective items:
If you receive an item that is defective (damaged box, unworking pump, manufacturer damage), please contact the customer service team within 24hours after receiving the product.
Please follow the following steps:
- Contact Us: Reach out via email ([email protected]) or call us on (+971 042290021) or on WhatsApp +971 042290021.
- Provide Evidence: Include your order number and attach clear photos or videos of the defective product, highlighting the defect.
- Review Process: All submitted requests are reviewed carefully by a dedicated team.
- Return of Damage Product: We will provide clear instructions on how to return the defective product.
- Replacement: Once we receive the returned product we will send the replacement to the registered address at no additional cost.
2. Incorrect Product:
If you receive a product that does not match your order, please notify us within 24 hours after you receive your order. To resolve this Issue:
- Notification: Contact our customer service by email or a call with your order number and a description of the incorrect item.
- Verification: Once we verify a discrepancy, we will provide clear instructions on how to return the incorrect product.
- Correct item: Once we receive the returned incorrect item, we will, upon your request, promptly ship the correct product to your registered address at no extra cost.
Customer Service Commitment:
We value your experience and are here to assist you with any questions or concerns regarding your order. For further assistance, please contact our customer service team at [email protected] or by calling +971 042290021 or text us on WhatsApp +971 042290021.
Thank you for your understanding and support.
