Refund policy

Thank you for choosing 29 PLUS. We are committed to providing you with high-quality products and exceptional customer service.

Please read our policy carefully to understand our practices regarding returns, refunds, and exchanges.

Refunds

All sales made through the 29 PLUS website are final. We do not accept refunds for any purchased product. This policy is designed to maintain the quality and integrity of our products and to ensure a seamless shopping experience for all customers.

Returns and Exchanges

While we maintain a strict no-refund policy, we acknowledge that certain situations may warrant exceptions. Returns and exchanges will only be considered under the following specific conditions:

1. Defective Items

If you receive an item that is defective (damaged box, non-working pump, or manufacturer damage), please contact our customer service team within 24 hours of receiving the product.

Please follow these steps:

  • Contact Us: Reach out via email at hello@29plus.com or call/WhatsApp us at +971 4229 0021.
  • Provide Evidence: Include your order number and attach clear photos or videos of the defective product, highlighting the defect.
  • Review Process: All submitted requests are reviewed carefully by our dedicated team.
  • Return of Damaged Product: We will provide clear instructions on how to return the defective product.
  • Replacement: Once we receive the returned product, we will send a replacement to your registered address at no additional cost.

2. Incorrect Product

If you receive a product that does not match your order, please notify us within 24 hours of receiving your order.

To resolve this issue:

  • Notification: Contact our customer service team by email or phone with your order number and a description of the incorrect item.
  • Verification: Once we verify the discrepancy, we will provide clear instructions on how to return the incorrect product.
  • Correct Item: Once we receive the returned incorrect item, we will promptly ship the correct product to your registered address at no extra cost upon your request.

Customer Service Commitment

We value your experience and are here to assist you with any questions or concerns regarding your order.

For further assistance, please contact our customer service team at hello@29plus.com, call +971 4 229 0021, or WhatsApp us at +971 4229 0021.

Thank you for your understanding and support.