Shipping policy
At 29 PLUS, we are committed to providing a seamless delivery experience both within the UAE and to selected international destinations. We prioritize transparency and accuracy at every stage of your purchase and delivery journey.
1. Delivery Areas
United Arab Emirates
We deliver to all locations within the United Arab Emirates, including major cities and remote areas.
International delivery
We also offer delivery to selected countries, including
- Saudi Arabia
- Oman
- Qatar
- Kuwait
- Bahrain
- Lebanon
- Jordan
- Egypt
- Iraq.
- USA
- France
- Serbia
Please ensure that your delivery address is accurate to avoid delays.
2. Delivery Methods and Processing Time
UAE: We offer free delivery within 1–2 working days for most areas. For remote locations, delivery may take 3–5 working days. Same-day delivery is available for non-remote areas if orders are placed before 11:00 AM.
International: Orders typically arrive within 5–8 working days. However, customs procedures in the destination country may cause delays beyond our control.
3. Customs and Duties
International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by the destination country and are beyond our control.
4. Tracking Information
Customers will receive tracking information once their order has been dispatched.
To access detailed tracking updates, customers should be logged into their accounts. Alternatively, customers may contact our customer service team at customerservice@29plus.com for assistance.
5. Delivery Time Variations
While we strive to meet the estimated delivery time-frames, delays may occur due to customs processing, public holidays, weather conditions, or other circumstances beyond our control.
6. Contact Us
For any questions or concerns regarding our Delivery Policy, please contact us:
- Email: hello@29plus.com
- Phone: +971 4 229 0021
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Thank you for choosing 29 PLUS. We appreciate your business and look forward to serving you.